Municipal Services Bureau

Who is Navient Solutions/Municipal Services Bureau? Is This A Scam?

Municipal Services Bureau (MSB) also operates under the name Gila LLC. They are a debt collection agency which is based out of Austin, Texas. The company employs over 360 people and does business in 39 states across the USA. They focus primarily on state and local government clients, managing accounts for state governments, court systems and municipalities. In 2015, Municipal Services Bureau was purchased by Navient Solutions, a leading national student load provider. Navient services 25% of all student loans in the United States

Navient/Municipal Services Bureau has received many consumer complaints claiming Fair Debt Collection Practices Act (FDCPA) violations. Some consumer reviews have accused Navient/MSB of making false statements or representations in pursuit of debt collection. Other examples of alleged violations include attempting to collect a debt not owed, threatening to contact an employer and sharing information improperly, and improper communication tactics.

Nonetheless, Navient/MSB is not a scam and they are in fact an authorized debt collection agency. Navient/MSB purchases packages of debt from state governments and municipalities, and then tries to collect the debt from consumers. If Navient/MSB has contacted you, it is important that you learn your rights and how best to protect yourself before offering any response.

What Are Common Complaints Against Navient Solutions/Municipal Services Bureau?

As of October 2018, the Consumer Financial Protection Bureau (CFPB) has received over 26,000 complaints related to the debt collection practices of Navient Solutions. Examples of common complaints against Navient include trying to collect a debt not owed and improper communication tactics.

The following two real-world examples of complaints against Navient Solutions illustrate these types of alleged violations.

Consumer alleges Navient uses improper communication tactics
“Several phone calls to all my family members and released my personal financial situation…”
Consumer alleges attempts to collect a debt not owed
“Repeated calls … MANY calls, all recordings, for our son, saying he needs to call them regarding his loans. Identified as Navient. 1 ) Our son has no debt with them…”

What Actions Can Navient Solutions/Municipal Services Bureau Legally Take Against Me? Can They Sue Me Or Garnish My Wages?

As a debt collector, Navient/MSB is not legally allowed to threaten to sue you, or threaten to garnish your wages. They are allowed to contact you via phone, text, or mail. However Navient/MSB cannot call you at inappropriate times including before 8 a.m. and after 9 p.m.

Though they are not allowed to threaten lawsuit or wage garnishment, if you do not pay a valid debt owed to them, Navient/MSB may legally sue you in a court. If they get a default judgement against you in court, the judgement will state the amount you owe and allow them to garnish your wages for that amount. If you owe a debt to Navient/Municipal Services Bureau and are concerned with the possibility that they might garnish your wages, it would be wise to speak to an attorney before it gets to this point. Our attorneys have assisted countless consumers in fighting back against debt collector harassment and protecting themselves against wage garnishment. Contact us now to see if we can help you as well!

Please call 952-361-5556 now or fill out our Free Case Evaluation Form and one of our attorneys handling Debt Collector Harassment can evaluate your case. If we agree to handle your case, our attorney fees will be FREE to you and will be paid for by Navient Solutions.

What Should I Do If Navient Solutions/Municipal Services Bureau Contacts Me? How Do I Stop Navient/MSB From Harassing Me?

The first step is to determine if Navient Solutions/Municipal Services Bureau is in violation of your rights. Please refer to the following list:
  • Navient Solutions/Municipal Services Bureau is contacting you about about a debt which is not yours, or a debt amount which is more than you owe
  • Navient/MSB is unable to prove that the debt is owed by you
  • Navient/MSB is not authorized by the original creditor to collect the debt
  • Navient/MSB is making automated robocalls to your phone in order to collect
  • Navient/MSB is using inappropriate language, or trying to intimidate you.
  • Navient/MSB is accusing you of criminal behavior, or threatening to arrest you.
  • Navient/MSB is threatening you with negative credit reporting, lawsuit, or violence
  • Navient/MSB is calling you at work, or calling your friends, coworkers, and neighbors
  • Navient/MSB is calling you before 8 a.m. or after 9 p.m.
  • Navient/MSB is calling you many times per week

If any of the above applies to your situation, our attorneys can help! Tarshish Cody PLC represents consumers experiencing harassment from debt collectors like Navient Solutions, and our attorneys are experienced in protecting your legal rights. If Navient/MSB is in violation of the FDCPA, we can not only make the debt collection calls stop, but our attorneys can sue Navient Solutions and recover up to $1,000 in statutory damages for your FDCPA claim. Furthermore, Navient/MSB would be required to pay your attorney fees and court costs.

Please call 952-361-5556 now or fill out our Free Case Evaluation Form and one of our attorneys handling Debt Collector Harassment can evaluate your case at no charge to you.

Is Your Law Firm Able To Assist Me In Filing A No Fee Lawsuit Against Navient Solutions/Municipal Services Bureau?

If you are being harassed by Navient/MSB, we can help! The attorneys at Tarshish Cody PLC have filed many lawsuits against debt collectors like Navient who are in violation of the FDCPA. In total, our clients have been awarded hundreds of thousands of dollars via these lawsuits.

What Do Our Clients Say?

“[Tarshish Cody PLC] helped us win a settlement from an aggressive debt collection company. [The law firm] was very professional and explained the process and the plan of action. We really didn’t have to do anything. Settlement was reached in a short amount of time. We recommend [Tarshish Cody PLC] to anyone seeking settlement from a debt collection company.”

“[Tarshish Cody PLC] won my case for me against the collection agency that was garnishing my wages. I was really stressed out & embarrassed about my situation, but [Tarshish Cody PLC] successfully sued [the collection agency] & they backed down; we settled out of court, they paid me my damage reward & stopped all garnishments. [Tarshish Cody PLC] went above & beyond for me & when I needed a competent professional who could deliver & be trusted, [Tarshish Cody PLC] was the law firm I needed.”

Can You Help Me Remove A Navient/Municipal Services Bureau Account from My Credit Report?

Yes we are able to assist with this. Contact us now to learn more.

Navient Solutions/Municipal Services Bureau Contact Info

Municipal Services Bureau

8325 Tuscany Way Bldg 4
Austin, TX 78754-4734
Phone: (512) 371-9995

Navient Solutions/Municipal Services Bureau Telephone Numbers

In trying to reach customers, Navient/MSB calls from a multitude of phone numbers. Here is list of phone numbers from which consumers have reported getting calls from Navient/MSB, pertaining to debt collection:


How We Can Help

  • Stop The Harassment: All debt collection calls stop once you’ve retained Tarshish Cody, PLC.
  • Get up to $1,000: We can Sue and Recover up to $1,000 in statutory damages for your FDCPA claim
  • 100% Free Legal Assistance: Harassing Debt Collectors must pay our fees in FDCPA claims.

Tarshish Cody PLC represents consumers experiencing harassment from debt collectors like Navient Solutions/Municipal Services Bureau and our attorneys are experienced in protecting your legal rights. Our law firm understands how difficult it is for consumers who fall behind on bills, when pressured by harassment that is illegal and needs to cease. Dealing with harassment is a positive step in the process of managing your late payments or debt. Our attorneys can discuss remedies such as debt consolidation, short sales, bankruptcy, and more, but most importantly, we can get the harassment to stop.

Please call 952-361-5556 now or fill out our Free Case Evaluation Form and one of our attorneys handling Debt Collector Harassment can evaluate your case.

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